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Workflows / Telecommunications

Express Outage Triage

Express triage workflow for immediate outage severity classification. Validates the incoming outage report and immediately diagnoses the root cause to return a real-time severity and affected-subscriber count, enabling NOC teams to prioritize dispatch and rerouting actions without waiting for the full pipeline.

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{
  "Comment": "Express outage triage — rapid classification and impact assessment without field dispatch or restoration",
  "StartAt": "SetTriageContext",
  "States": {
    "SetTriageContext": {
      "Type": "Pass",
      "Parameters": {
        "outageId.$": "$.outageId",
        "affectedNodeId.$": "$.affectedNodeId",
        "outageType.$": "$.outageType",
        "severity.$": "$.severity",
        "detectedBy.$": "$.detectedBy",
        "region.$": "$.region",
        "carrier.$": "$.carrier",
        "estimatedAffectedSubscribers.$": "$.estimatedAffectedSubscribers",
        "detectedAt.$": "$.detectedAt",
        "meta": {
          "workflow": "ExpressOutageTriage",
          "checkType": "TRIAGE_ONLY"
        }
      },
      "Next": "ValidateOutageReport"
    },
    "ValidateOutageReport": {
      "Type": "Task",
      "Resource": "arn:aws:states:::lambda:invoke",
      "Parameters": {
        "FunctionName": "${ValidateOutageReportFunctionArn}",
        "Payload.$": "$"
      },
      "ResultPath": "$.validation",
      "Next": "IsReportValid"
    },
    "IsReportValid": {
      "Type": "Choice",
      "Choices": [
        {
          "Variable": "$.validation.Payload.isValid",
          "BooleanEquals": true,
          "Next": "DiagnoseRootCause"
        }
      ],
      "Default": "TriageFailed"
    },
    "DiagnoseRootCause": {
      "Type": "Task",
      "Resource": "arn:aws:states:::lambda:invoke",
      "Parameters": {
        "FunctionName": "${DiagnoseRootCauseFunctionArn}",
        "Payload.$": "$.validation.Payload"
      },
      "ResultPath": "$.diagnosis",
      "Next": "TriageHold"
    },
    "TriageHold": {
      "Type": "Wait",
      "Seconds": 2,
      "Next": "AssessImpactRadius"
    },
    "AssessImpactRadius": {
      "Type": "Task",
      "Resource": "arn:aws:states:::lambda:invoke",
      "Parameters": {
        "FunctionName": "${AssessImpactRadiusFunctionArn}",
        "Payload.$": "$.diagnosis.Payload"
      },
      "ResultPath": "$.impact",
      "Next": "TriageOutcome"
    },
    "TriageOutcome": {
      "Type": "Choice",
      "Choices": [
        {
          "Variable": "$.validation.Payload.severity",
          "StringEquals": "P1_CRITICAL",
          "Next": "CriticalOutage"
        },
        {
          "Variable": "$.impact.Payload.slaBreachRisk",
          "BooleanEquals": true,
          "Next": "CriticalOutage"
        }
      ],
      "Default": "StandardOutage"
    },
    "CriticalOutage": {
      "Type": "Succeed"
    },
    "StandardOutage": {
      "Type": "Succeed"
    },
    "TriageFailed": {
      "Type": "Fail",
      "Error": "OutageTriageFailed",
      "Cause": "Outage report is invalid — full validation and diagnosis required"
    }
  }
}
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Telecommunications teams can use patterns like this to build reliable, compliant, and scalable automation for payment systems and can test and refine these flows locally with Thrubit to reduce cloud cost and speed up iteration.

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Outage Management Pipeline

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End-to-end network outage management pipeline. Validates the outage report, diagnoses the root cause across affected network segments, assesses the impact radius and number of affected subscribers, dispatches field technicians, applies network rerouting to restore partial service, executes full service restoration, and generates the incident report for SLA tracking.

Outage Escalation

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Escalation workflow for unresolved or recurring network outages. Re-validates the outage report, enforces a Wait state for network stabilization, runs parallel root-cause re-diagnosis and impact re-assessment in a Parallel state, then re-dispatches field resources or escalates to network operations leadership with a structured SLA breach report.

Bulk Outage Processing

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Processes a batch of active outage events concurrently using a Map state with a maximum concurrency of 3. Each outage is independently validated, root-cause diagnosed, and impact-assessed before field dispatch and rerouting are initiated.